The Measure phase will require to develop a deep understanding of what your customer wants from you. Main focus will be on the type of data needed, as well you will need ensure that you have the correct approach for gathering these data points. During the Measure phase, the team is concerned with creating a baseline for the process and tweaking problem statements and other outputs of the Define stage.
Objective:
→Gather information on current situation;
→Identify and implement measures to establish baseline performance;
→Quantify the opportunity;
Key Steps:
→Determine what to measure;
→Understand variation;
→Assess measurement system and process performance.
Output:
→Data that pinpoints problem location or occurrence;
→Baseline data on current process sigma;
→More focused problem statement.
